Effective from: 1st May 2026
Procut Landscapes is a professional landscaping company operating within Scotland. For the purposes of data protection law, we are the Data Controller of your personal information. This means we decide how and why your data is collected and used. Our contact details are available on our website. If you have any questions about this policy, please reach out to us directly.
What Data We Collect
We collect only the data we genuinely need to provide our landscaping services. This includes your full name, home address, phone number, and email address. We also keep records of your garden or property details relevant to the work we carry out for you. This might include site photographs, measurements, access notes, and service history. We do not collect sensitive data such as bank passwords, medical information, or political beliefs.
How We Collect Your Data
We collect your data directly from you. This happens when you fill out our contact form, request a quote by phone or email, or send us a message on social media. We also collect data when you accept a quote, book a service, or communicate with us during a project. Occasionally we collect data from public sources such as council planning portals if a Tree Preservation Order applies to your property. We never buy customer data from third parties.
Why We Collect Your Data
We collect your data to provide you with accurate quotes and reliable landscaping services. Your address allows us to travel to your property and assess your garden. Your phone number and email address let us confirm appointments, update you on delays, and send invoices. We also keep service records so we can offer better advice on future projects. Without your data, we cannot safely or effectively carry out work for you.
Legal Basis for Processing
Under UK GDPR, we rely on several legal bases for processing your data. Contractual necessity is the main basis. We need your data to perform the contract you have requested, such as providing a quote or completing landscaping work. Legitimate interests also apply. For example, we keep records to defend against potential complaints or insurance claims. Consent is used only for optional marketing communications, which you can opt out of at any time.
How Long We Keep Your Data
We keep your personal data for as long as you are a customer of Procut Landscapes. After our last interaction, we retain your data for six years. This matches the standard limitation period for legal claims under Scottish law. After six years, we anonymise or securely delete your data. Service records such as major project details may be kept longer for warranty purposes, but personal identifiers will be removed where possible.
Who We Share Your Data With
We do not sell your data to anyone. We share your data only when necessary to deliver your landscaping project. This includes sharing your address and access instructions with our team members and subcontractors. We may share your data with waste disposal facilities, tree surgeons, or equipment hire companies strictly for the purpose of completing your job. We never share your data for marketing purposes without your explicit consent.
Where Your Data Is Stored
Your data is stored securely on our password protected business systems. These include our email account, customer management software, and cloud storage. All systems are based in the United Kingdom or the European Economic Area to ensure adequate data protection standards. We do not transfer your data outside the UK or EEA. Physical records such as handwritten quotes or site notes are kept in locked storage at our business premises.
How We Protect Your Data
We take data security seriously. Our devices are password protected and updated regularly. Only authorised team members can access customer data. Paper records are shredded when no longer needed. We train our staff on data protection and privacy regularly. In the unlikely event of a data breach, we will notify the Information Commissioner’s Office within 72 hours and contact affected customers directly if there is a genuine risk to their rights.
Your Rights Under UK GDPR
You have several rights regarding your personal data. You can request access to the data we hold about you. You can ask us to correct inaccurate or incomplete data. You can request deletion of your data in certain circumstances, such as when you are no longer a customer. You can object to processing based on legitimate interests. You can also request a portable copy of your data. These rights are free to exercise.
Marketing Communications
We only send marketing emails or text messages to customers who have given us explicit consent. This includes seasonal offers, garden care tips, or reminders for annual maintenance. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal. We never send marketing to customers who have not consented.
Cookies on Our Website
Our website uses essential cookies to function properly. These help with navigation, form submission, and security. We do not use tracking cookies for advertising or analytics without your consent. If you choose to accept non essential cookies, we may collect anonymous data about how you use our site to improve user experience. You can manage cookie preferences through your browser settings at any time.
Children's Data
Our services are directed toward homeowners aged thirty to sixty five. We do not knowingly collect data from anyone under the age of eighteen. If a person under eighteen contacts us, we will delete their information immediately. Parents or guardians who believe a child has provided us with data should contact us promptly so we can remove it.
Third Party Links
Our website may contain links to other websites, such as social media platforms or trade associations. This privacy policy applies only to Procut Landscapes. If you click a link to another site, you should read their privacy policy. We are not responsible for the data practices of third party websites.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in the law or our business practices. The latest version will always be available on our website. We will notify customers of significant changes by email or by a notice on our website homepage. Minor updates, such as corrected contact details, will not be individually notified. Please check this page occasionally.
Making a Complaint
If you believe we have mishandled your personal data, please contact us first. We will investigate and respond within fourteen days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO). The ICO is the UK’s independent regulator for data protection. You can reach them through their website or by calling their helpline.
Contacting Us About Privacy
For any questions about this privacy policy, to exercise your data rights, or to report a concern, please use the contact details on our website. We aim to respond to all privacy related enquiries within five working days. Please include your full name and address so we can verify your identity before discussing any personal data over the phone or by email.
